I also love that you can easily see the leaderboardsmetrics or how many tickets you and your team have already solved. Connect to your computer to watch movies, browse the web or play games on a giant virtual screen or in various theater environments. Documentation is available on our download center, but if you need assistance our expert technical support representatives are here to help you. Including asset management, a helpdesk ticketing system and software. Single source to find all knowledge article support for your quest software product. The app also allows nonadmin users to submit service desk tickets, view the status of submitted tickets, and read knowledge base articles from their mobile devices. Our software typically installs in less than one minute. Partner support everything our partners need for effectively engaging with quest software support. If your helpdesk support staff acts as the voice of your it department, then your helpdesk software acts as the face of it. I like the clean and simple user interface of the software. Comprehensive and easytouse appliancebased help desk software solution that offers functionality to help automate repetitive management tasks, as well as providing incident management for user or system problems. Giving you the peace of mind that your network, users, and data will be fully supported 24x7x365. Whether its digital transformation, cloud expansion, security threats or something new, quest helps you solve complex problems with simple solutions.
A number of options in the system dialogue affect various components of the software. Submitting forms on the support site are temporary unavailable for schedule maintenance. Servicehelp desk management software quest software. If you continue in ie8, 9, or 10 you will not be able to take full advantage of all our great self service features. Explore a massive fantasy world, embark on epic quests, battle through dungeons, and take down challenging foes. Jaggaer is the worlds greatest spend management company that enhances cloudbased business automation software solutions. Managed service desk 24x7x365 support dynamic quest. We ensure you significant results in areas including sourcing, project management, savings management, supplier network and inventory control. This enables help desk administrators to easily accomplish many tasks, including providing remote support to remedy a problem directly from the kace sma service desk. See how the kace systems management appliance sma can help you streamline it asset management, secure networkconnected devices and service enduser systems more efficiently with our ondemand overview and technical demo. Sla information is prominently displayed to your service desk technicians to help guide prioritization and impact urgency. Kace go is an app that enables administrators to access service desk tickets, inventory information, and application deployment features from their smart phones or tablets. In simple terms, you need to export data from help desk authority into a csv file.
More than 400 health plans and healthcare organizations trust quest analytics to reduce their risk for network adequacy and network accuracy. It is a good support tool, as it has quality graphics and reports, but due to the competition that exists today, the resources it offers in the basic plan are to. Kace appliances provide outofthebox function and easy implementation. Quest software help desk authority has customizable elements such as screen layouts, data fields, and work flows. These options may not apply to all venue, or even all events held by a venue, but are available to add greater flexibility if required. Quest s tools also enable provider connectivity for better continuity of care. Quest kace, formerly dell kace, is a company that specializes in computer appliances for systems management of information technology equipment.
Virtual desktop is a highly optimized, native application developed for low latency, high quality streaming. I wasnt aware that scriptlogic renamed themselves to quest software. I have had a few customers migrate from help desk authority before. Organizations for nearly 20 years have turned to quest software to migrate, manage and secure microsoft platforms, including active directory, exchange, office 365, azure and more. The integration of the service desk with other kace sma processes enables you to deploy a single solution for it asset management, endpoint security and end. With the help of capterra, learn about dell kace, its features, pricing information, popular. Managed service desk from dynamic quest manages more than just tier 1, tier 2, and tier 3 tickets.
Migrate away from quest k to reduce expenditure on support whilst gaining access to more features for your help desk. Maintenance packages provide you with software updates, technical memos and bulletins, as well as telephone and email based assistance if should you require it. They can also easily move to the kace smas other capabilities as needed for further problem analysis and resolution. If you have a need for specialized support after normal business hours, our help desk staff will be able to assist you. Only with quest will you get the most comprehensive set of microsoft platform management solutions, which now includes products from metalogix the leading sharepoint and onedrive for business migration and. Only with quest will you get the most comprehensive set of microsoft platform management solutions, which now includes products from metalogix the leading sharepoint and onedrive for business migration and management provider. Simple it management for a complex world technology keeps changing. As the leading innovator in network management for 30 years, quest analytics is the first company with a comprehensive platform. For inquiries about products and services, give us a call or complete our contact form. Quest student information system help quest is available 24 hours a day, 7 days a week except for 7. About quest software quest software help desk authority is a service desk solution that helps your business recognize, track and close issues, minimizing lost productivity while ensuring optimal resource utilization.
Quest tills support an unprecedented level of system redundancy, allowing sales to be generated and a full electronic journal stored even if the network communication or back office is down throughout the entire trade, or even if the buildings main power fails. Kace systems management appliance sma ondemand demo. Jaggaer spend management and sourcetopay comprehensive. If you need immediate assistance please contact technical support. Questsoft corporation 24411 ridge route drive, suite 220 laguna hills, california 92653 phone. Help desk software is the heartbeat of a wellrun help desk and is a vital consideration for business owners. And because its integrated with leading loan origination systems, data transfer is seamless and report generation only takes one click. Migrating from quest software help desk authority bmc. As the provider of the land title industrys most comprehensive title and settlement solutions, ramquest products are currently in use for closings in all 50 states.
Quanum solutions can help physicians engage patients in their healthto help improve outcomeswhile streamlining practice workflowfor enhanced efficiencies. Quest support and help desk service quest technology. Provision, manage, secure, and service all networkconnected devices. This allows for transactions to be entered at one terminal or the back office software, but finalized at another terminal for example, the transactions for a table are entered at a waiter station, but finalized at the cashier desk upon the clients leaving the venue. Kace go mobile app mobile service deskapp quest software. Its the first place quest software support engineers go when assisting our customers. Create account quest diagnostics does not currently collect specimens for coronavirus covid19 testing in our patient service centers. Whatever your issue is, and whenever it arises, we will resolve it as soon as possible. Cherwell help desk software enables your it help desk staff to manage service level agreements slas and underlying objectives to ensure that incidents and requests are promptly serviced. Help quest student information system university of. Quest it management mitigate risk accelerate results. However, there are no specific scripts to migrate the data. It also provides software for security, application virtualization, and systems.
Getting started with quest support our support site has a new look and a new logo but the same great service support guide find everything you need to know about our support services and how to utilize support to maximize your product investment. Comprehensive and easytouse appliancebased help desk software solution that offers functionality. We are primarily using the system as a help desk ticketing software. Manage, secure, and service all of your networkconnected devices with the kace systems management appliance sma.